I don't like my jewelry, I want to be refunded:
Upon receipt of your order, you have a maximum of 30 days to change your mind. If you don't like the jewel, you can either request a credit note or request a refund. If the deadline is exceeded, we cannot make a refund or exchange. The return costs are your responsibility.
In both cases, we invite you to click HERE to go to the "Exchange and Refund" section. We will ask you for your order number (which you will find in your mailbox) and your Email.
We require an explanation to validate the refund. Customer satisfaction being the top priority, we want to know as precisely as possible the motivation for the refund to continue to improve.
Any return and refund request that does not go through this process will be refused.
PS: it is not useful to send an email to Customer Service, the request via the platform is more than enough.
My jewel is damaged, I wish to be reimbursed:
We are sorry for this inconvenience. The jewel was surely damaged during transport! We invite you to take a photo clearly showing the damaged jewel and send it to us at hello@lesjoyauxdaure.fr . If the team validates the request, we will send you a new piece of jewelry for free.
If you refuse the return of the new jewel, we will invite you to return the broken jewel to be reimbursed. The return costs are your responsibility.
What are the return policies?
Upon receipt of your order, you have 30 days to change your mind. If you don't like the jewel, you can either request a credit note or request a refund. If the deadline is exceeded, we cannot make a refund or exchange. The return costs are your responsibility.
In both cases, we invite you to click HERE to go to the "Exchange and Refund" section. We will ask you for your order number (which you will find in your mailbox) and your Email.
We require an explanation to validate the refund. Customer satisfaction being the top priority, we want to know as precisely as possible the motivation for the refund to continue to improve.
Any return and refund request that does not go through this process will be refused.
PS: it is not useful to send an email to Customer Service, the request via the platform is more than enough.
What are the terms of reimbursement?
Upon receipt of your order, you have 30 days to change your mind. If you don't like the jewel, you can either request a credit note or request a refund. If the deadline is exceeded, we cannot make a refund or exchange. The return costs are your responsibility.
In both cases, we invite you to click HERE to go to the "Exchange and Refund" section. We will ask you for your order number (which you will find in your mailbox) and your Email.
We require an explanation to validate the refund. Customer satisfaction being the top priority, we want to know as precisely as possible the motivation for the refund to continue to improve.
Any return and refund request that does not go through this process will be refused.
The returned jewel will be checked. It must be returned in the condition in which it was sent to you.
PS: it is not useful to send an email to Customer Service, the request via the platform is more than enough.